Guides
Fault codes & resets, explained properly
Before you book anything, try the safe checks. Half the calls we get are a filter, a closed water tap or a breaker — and we'd rather tell you that for free.
Gas ducted heating
Brivis ducted heater not working
Brivis units are all over the Bellarine and Geelong, and most no-heat calls come down to one of five things: a tripped lockout, a blocked return-air filter, a failed ignition sequence, a faulty controller or a gas supply issue. Some of that you can safely check yourself in five minutes.
Read the Brivis guideGas ducted heating
Braemar gas heater fault codes
Braemar ducted heaters signal faults through the wall controller or a flashing status light on the unit itself. Knowing what kind of fault you're looking at tells you whether it's a filter clean or a board replacement.
Read the Braemar guideEvaporative cooling
Bonaire evaporative cooling troubleshooting
Evaporative coolers only work when water, airflow and pads are all doing their job. Nine out of ten "blowing warm" calls we get on the Bellarine are a water or pad problem, not a dead motor.
Read the Bonaire guideGas heating
Vulcan and Rinnai gas heater troubleshooting
Vulcan and Rinnai gas heaters are common in older Bellarine homes, and many are well past the age where an annual service and carbon monoxide test should be optional.
Read the Vulcan & Rinnai guideTried the reset and it's still not right?
Tell us what you need and pick a time that suits. You'll get a real reply from Sunny — not a call centre.